Wednesday, October 30, 2019

Customer Care & Front Office Essay Example | Topics and Well Written Essays - 5500 words

Customer Care & Front Office - Essay Example This essay describes different care policies, that provide guidelines against which any hotel employee may measure his or her performance in caring for customers. It insures continuity of quality between visits by the same customers and also across various other hotels owned by the same company and over time. The researcher states that word of mouth is the best advertisement any hotel can hope for, and it costs nothing. By having a set of policies to follow, the company helps employees to remember everything which will make customers feel welcome and valued. Without established policies for customer care, there is room for variance in the quality of that care. Different people, even with training, may not habitually treat the customer with the same quality of care. The researcher then describes different communication types and how these are identified and use to best effect and describes the different types of customers who are likely to pass through a hospitality outlet and their d iffering and specific requirements. The researcher of the essay summarizes the sequence and various stages of the customer cycle and the procedures which occur at each stage. This essay also explains the various financial procedures which occur at various stages of the customer cycle, that begins with first contact with the customer when inquiries are made. In the end, the researcher explains the legal requirements, which may possibly affect the interaction of the guest with staff and uses some examples to present them.

Friday, October 25, 2019

F. Scott Fitzgerald and the Lost Hope of Babylon Revisited :: Literary

F. Scott Fitzgerald and the Lost Hope of Babylon Revisited F. Scott Fitzgerald is known as the spokesman of the "Lost Generation" of Americans in the 1920s. The phrase, "Lost Generation," was coined by Gertrude Stein "to describe the young men who had served in World War I and were forced to grow up to find all Gods dead, all wars fought, all faiths in man shaken" (Charters 489). Fitzgerald exemplified the generation that Stein defined. His family, with help from an aunt, put him through preparatory school and then through Princeton University (Charters 489). Fitzgerald’s family hoped that he would stop "wasting his time scribbling" and would be serious about his studies (Charters 489). However, he left college before graduating and accepted a commission as a second lieutenant in the Regular Army during World War I (Charters 489). During his military service, he spent most of his time writing his first novel, This Side of Paradise (Charters 489). The peak of Fitzgerald’s fame as a writer came with the publication of The Great G atsby, in 1925 (Charters 489). Fitzgerald, writing in the third person, reflected back fondly on the Jazz Age because "it bore him up, flattered him, and gave him more money than he had dreamed of, simply for telling people that he felt as they did, that something had to be done with all the nervous energy stored up and unexpended in the War" (Charters 489). In the years of the 1930s and the Great Depression, Fitzgerald saw his own physical and emotional world collapse with the decline of his literary reputation and the failure of his marriage. Fitzgerald’s last years as a writer "were truly lost . . . writing Hollywood screenplays and struggling to finish his novel The Last Tycoon" (Charters 489). Fitzgerald wrote approximately 160 stories during his career (Charters 489). "Babylon Revisited," written in 1931, is one of his later works. It is considered "more complicated emotionally" than his earlier works because he shows "less regret for the past and more dignity in the face of real sorrow" (Charters 489). "Babylon Revisited" focuses on Charlie Wales, a man who returns to Paris to retrieve his daughter and begin his life anew as a family with her. The title is appropriate because Charlie returns to Paris where, before the Depression hit, he and his wife lived a life of endless partying and spending of money, where everything had a price that he could afford to pay.

Thursday, October 24, 2019

Work: Economic Growth and Theme Park Essay

It was a challenge for me to work on this undertaking. because it is a learning procedure for me that how. I could undertake this inquiry hence I collected primary and secondary informations for my undertaking and seek my best to analyse the whole state of affairs and bring forth a good Peace of work. I gather information about Theme Parkss called Alton tower. After acquiring the brief cognition about this subject park and their strength and failings. through buttocks to Alton tower web site. With the aid of some good secondary informations such as different web site and books beginnings. I used some selling schemes such as cleavage which is used to aim different types of consumers and it will assist to happen out how this subject park can make something new among other rival further I did a plague analyses. created a good pricing schemes which will assist this subject parks to make long term planning and let them to confront different menaces and jobs in a defensible manner. Political factor consequence really much because Government alterations often and every Government makes it ain policy. which cancel or postponed the old policies and new policies are implemented. which start their work from zero point and all the old work and policies result bootless. Such as subject park might hold jobs in pricing schemes. if Taxes increasing. expensive increasing. clocking factor etc so due to this it can act upon the subject park negatively. On other manus if authorities policies are in the favour of concern sector so might be possible that it will assist Alton. Tower and they can gain more net income borders. Such as late UK authorities has cut down the VAT value added revenue enhancement which will increase the demand of costumiers coming towards subject Parkss more so this show that it’s a good measure taken by authorities in favour of concern sector. . Government Development When it comes to development so authorities some clip can play a critical function in bettering the society criterion such as authorities can give financess to theme Parkss or supply good installations for people who comes over there for enjoyments such built sitting country. exigency aid desk. locator and maps of London in subject Parkss for tourers. Environmental protection and ordinance To protect the environment authorities ever coerce the subject park direction to be stick on this issue and cognizant there costumiers to follow the ordinance such as left eating points. garbic. should be through in ashcans and whole subject park should be Cover up by ashcans. Cars should be non allowed in subject Parkss they should hold separate parking pace due to pollution which is botching the environment. Government should set hoardings of Environmental protection and ordinance on entryway of subject Parkss to cognizant people. Contract implementing jurisprudence over costumer’s safety. In this factor authorities will ever seek their best to do certain that subject Parkss are holding good safety safeguard for costumiers and whole subject Parkss is to the full covered by CCTV so that they can support in good manner against any unsafe state of affairs. Economic Inflation In this factor if the monetary value addition over all the UK and there is high sum of rising prices in state so this will impact the subject park. because there will be a lessening in public disbursement due to rising prices. farther if rising prices is lifting so there will be increase in cost of subject Parkss such as disbursals will lift up. hence theme park will hold no other option left and they will increase their tickets monetary value besides. Economic development If the Alton subject Parks does a good concern of all time twelvemonth such as many people or tourer love to come to UK for enjoyment and in this instance Alton subject park Is a good illustration of amusement and many people would wish to see it due to this it will hold a positive impact over economic conditions of UK. such as there will be increase in GDP. Globalization will increase and there will be a large roar in tourer industry. Employment. Alton subject park is topographic point which is full of amusement and in this instance many people want to see it in different seasons such as summer holidaies is a good season in which subject Parkss are to the full crowded. To manage that demand of people Alton subject park will necessitate workers in their organisation every twelvemonth. Theme park can play a critical function in seasonal employment which is good for economic growing because unemployment will be reduced. Mac Gee ( 2004 ) Pg 415. ( themeparks UK. 2008 ) . titley. b. pg 378 ( 1993 ) . Social Life manner alterations. When we talk about life manner so now yearss different people have different life manner. Harmonizing to people they want something new in life so hence they decide to hold some good holidaies or vacations so that they can remain loosen up for some clip in such busy universe. so theme park like Alton can play a critical function in altering life manner of people this subject park can let people to remain relax and hold peace in their life such as it has good atmosphere. hotel nice merriment topographic point for household and twosomes. Population and age population and growing rate is a really of import factor which can act upon any concern in a positive or negative manner and when it comes to theme park like Alton tower. they need costumiers so that they can hold good concern growing and UK has a good population which is helpful to this subject park and in this population subject Parkss are more attractive towards childs about 10 to 15 or adolescent agers so this will assist Alton subject Parkss to make cleavage of people who can be interested in subject Parkss and so they can aim coevals X ( 10-16 ) and Y ( 16 – 20 ) . more. Populating conditions This is factor which Alton subject park should concentrate more because this subject Parkss have hotel agreements for costumiers hence they have to be perfect in maintaining good Quaintly standard life conditions so that clients are satisfied in a good manner and one time costumiers are happy signifier there services this will assist to better subject Parkss image and good growing in gross revenues what is pest analysis. ( 2008 ) .

Wednesday, October 23, 2019

Differences of Private and Public Language Essay

â€Å"I remember to start with that day in Sacramento when I first entered a classroom, able to understand some fifty stray English words† (Rodriguez 535). Richard Rodriguez, who is the author of the essay â€Å"Private Language, Public Language†, introduces how he was raised and lived as well as how he felt growing up in the States as an immigrant family. After reading the Rodriguez’s essay, there are several points as well as the experiences that I was able to relate, perhaps because I share a similar background as the writer himself. Language as he says is separated by â€Å"Just opening or closing the screen door† (Rodriguez 537), the differences were simple as being home speaking his own language and staying within the world of the gringos, or white English speaking person. He also explains the differences on how Rodriguez expressed Spanish as a private language and English as a public language, and what those two languages meant to him emotionally as well as mentally. Rodriguez expresses his emotional feeling as he entered the classroom and heard the nun call out his name in English for the first time. â€Å"Quickly I turned to see my mother’s face dissolve in a watery blur behind the pebbled glass door† (Rodriguez 535). Being in a different environment and without anyone to rely on he was feeling confused and scared, and even seeing his mother with in a watery eyes did not give him any more comfort to begin with. Rodriguez was also very sensitive to the sounds. â€Å"I heard her sound out: Rich-heard Road-ree-guess† (Rodriguez 535). He was not used to the soft spoken sounds of the words especially with his name. Hearing his name spoken out in English made him even more feel like an outsider that did not belong with the crowd. Another characteristic can be not having sense of belonging to the society.  Ã¢â‚¬Å"We lived among gringos and only a block from the biggest, whitest houses† (Rodriguez 535). Although his family had a pride for being hard working family and being able to cope with in America, his family never felt welcome by the neighbors as well. His personality also changes when he is in public with stranger, which is a non-family member. â€Å"Walking down the sidewalk, under the canopy of talk trees, I’d warily notice the suddenly silent neighborhood kids who stood warily watching me† (Rodriguez 537). Rodriguez was not the only one who did not have the confidence and felt comfortable in English. â€Å"In public, my father and mother spoke hesitant, accented, not always grammatical English† (Rodriguez 536). They were not ashamed of where they came from but because they were well aware of the fact that they did not sound like gringos. Their voice and the tones were lower compared to when they spoke in Spanish. â€Å"I was unable to hear my own sounds, but I know very well that I spoke English poorly† (Rodriguez 536). He was never too embarrassed about how his parents did not speak English fluently because they went about with their life very well and coped with their issues on their own. However, he could not hide the fact that he got nervous when he was at presence with his father. â€Å"Hearing them, I’d grow nervous, my clutching trust in their protection and power weakened† (Rodriguez, 537). â€Å"The very first chance that I got, I evaded his grasp and ran on ahead into the dark, skipping with feigned boyish exuberance† (Rodriguez 537). On the other hand, the situation completely changes when his family is at home and being able to express their feelings and thought in their own language. â€Å"Spanish seemed to me the language of home. It became the language of joyful return† (Rodriguez 537). He also felt loved and made him feel like he was valued. â€Å"My parents would say something to me and I would feel embraced by the sounds of their words† (Rodriguez 537). Regardless of location and the times, whenever he encounters and hears the private language, the Spanish, he expresses how he feels close to home and finds himself at ease. â€Å"Spanish speakers, rather seemed related to me, for I sensed that we shared – through our language-the experience of feeling apart  from los gringos† (Rodriguez 537). Overall, after reading Rodriguez essay, I was able to relate and understand every aspect of the points. I grew up in the States forced to learn English just like Rodriguez had to in his childhood. I was able to connect with the fear he had, the feeling of being an outsider, and not being able to find comfort with the surrounding. Rodriguez referred Spanish as a private language due to the fact that Spanish was spoken only at home and only his kind of people, which are gringos can understand. On the other hand, English was referred as public language not only because he was forced to speak in order to go about his daily routine and able to blend in with others but also every non gringos spoke English. However, as he reached his adulthood he found comfort with his background, his ancestors and learned to appreciate the multicultural experiences. Rodriguez states in his essay, drawing a complete line between private and public language is not a healthy thought to have, but being proud o f having the opportunity to understand two different cultures is a great gain after all. Works Cited Richard, Rodregez. â€Å"Private Language, Public Language.† Strategies for Successful Writing: A Rhetoric, Research guide, Reader, and Handbook, Ninth Edition. Ed. Reinking, James A., R.v.d. Osten, and First Osten. Boston: Prentice Hall, 2011. eBook.